Swiss Tower Move-in Information
3900 Swiss Avenue, Apt. ###, Dallas, TX 75204
The post office recommends turning in your change of address form within 10 business days of your move-in date. You can either fill out a form or go to https://moversguide.usps.com to change your address online (quicker and less chance of error but there is a $1 charge).
You are responsible for your electricity, telephone and cable TV service. You may select your own electricity and local/long distance telephone service providers. We have been told that it is best to contact your providers no sooner than five days before you move in to schedule your service. Please make these arrangements prior to moving into your apartment!
- TXU Electric: www.txu.com/move, (800) 316-2135 or (972) 791-2888
- Green Mountain: www.greenmountain.com, (866) 473-3689
- Reliant: www.reliant.com, (866) 735-4268
For other options and a helpful video about choosing an electricity provider, go to: www.saveonenergy.com/power-to-choose. Monthly charges usually average around $25-$40 from October–May and $50-$90 from June - September. Deposit may be required depending on your current electricity provider, would probably be around $150. There should be no need for a technician to be sent out, regardless of the provider.
AT&T - (866) 636-6683 - if calling from TX, AR, OK, MO or KS, if calling from a state other than these can call collect (817) 376-4200. Can also order services from www.att.com. Monthly rates will depend on the plan purchased and could range from $40-80+. There is generally always an installation fee of around $40. Phone jacks are located in the following locations: kitchen, living room (on the shared wall with the study/second bedroom), bedroom (on the shared wall with the study/second bedroom) and study/second bedroom (either on the shared wall with the living room or the bedroom). There is capability for two separate phone lines to be utilized. Please be advised that it is our policy to know the new phone number before releasing both sets of apartment keys to residents moving into Swiss Tower. If you're not planning on using a landline phone but will use a cell phone instead, that's your choice but cell phones will not work to "buzz" a guest into the building.
Internet service is through the phone lines. DSL is available through AT&T for an extra charge that varies depending on speed selected; rates could range from $39.95 - $79.95 and they usually have promotions to provide free equipment.
The building was wired by AT&T (formerly Southwestern Bell) and phone lines should be established and in their computer system so a technician shouldn't have to come out unless there's a problem with the phone line itself (you may want to mention that if they automatically try to schedule a technician to come out). If AT&T does indeed send a technician out, you will need to be present when they arrive or make arrangements for someone else to be present*. If you use a provider other than AT&T (you can use whatever provider that you wish), they will probably have to come out and you will have to be present when they arrive or make arrangements for someone else to be present*. It usually takes 2-3 days for service to be connected after order placed.
Time Warner Cable (972) 742-5892. This is the only cable provider in the Dallas area. Monthly rates will depend on the plan purchased and could range from $12-$95+. DSL is available for an extra charge. An installation fee is always charged and is dependent upon the plan purchased; a technician must physically come to your apartment*. Cable outlets are located in the following locations: living room (on the long wall that adjoins the next apartment) and bedroom (on the shared wall with the study/second bedroom). Satellite dishes are allowed but may not be mounted on the building so it would have to be inside facing out a window and will work best if faces south/southwest.
*Note: You will need to make arrangements in advance to check out the key to the Communications Room from the Apartment Manager in case the phone and/or cable company technician needs access to that room. It is not the Apartment Manager or the Housing Office's responsibility to allow the technician access to either the Communications Room or your apartment if you are not present when the technician arrives.
There are mini-blinds installed but you may put up curtains/drapes as long as there is no drilling involved. Window sizes are as follows:
|1st floor||6' wide x 5'-8" tall (living/dining/bedroom)||3'-4" wide x 5'-8" tall (study)|
|2nd-9th||3'-4" wide x 5'-8" tall (study)||6' wide x 5" tall (bedroom)||7'-4" wide x 5'-8" tall (living/dining)|
|10th floor||3'-4" wide x 6'-8" tall arched (study)||6' wide x 5' tall (bedroom)||7'-4" wide x 5'-8" tall (living/dining)|
|1st floor||7’-4” wide x 5’-8” tall (living/dining)||3’-4” wide x 5’-8” tall (study)||6’ wide x 5’-8” tall (bedroom)|
*This apartment is handicap accessible but there is no substantial difference from the regular 1 bedroom/study apartments.
|1st floor||6’ wide x 5’-8” tall (bedroom)||3’-4” wide x 5’-8” tall (study)||6’ wide x 5’-8” tall (living/dining)|
|2nd–9th||6’ wide x 5’ tall (bedroom)||3’-4” wide x 5’-8” tall (study)||6’ wide x 5’-8” tall (living/dining)|
|10th floor||3’-4” wide x 6’-8” tall arched (study)||7’-4” wide x 5’-8” tall (living area)||6’ wide x 5’ tall (bedroom)|
|1st floor||7’-4” wide x 5’-8” tall (living/dining/bedroom #2)||6’ wide x 5’-8” tall (bedroom #1)|
|2nd-9th||6’ wide x 5’-8” tall (living/dining/bedroom #2)||6’ wide x 5’ tall (bedroom #1)|
|10th floor||7’-4” wide x 5’-8” tall (living/dining/bedroom #2)||6’ wide x 5’ tall (bedroom #1)|
|1st floor||7’-4” wide x 5’-8” tall (living/dining)||7’-4” wide x 5’-8” tall (bedroom #2)||6’ wide x 5’-8” tall (bedroom #1)|
*This apartment is handicap accessible but no real difference from the regular 2 bedroom apartments.
Washers–75 cents per load; Dryers–50 cents for 60 minutes. The washers and dryers utilize a “SmartCard” system instead of coins or tokens. Instructions will be given upon move-in.
Apartment Pictures and Layouts
There are pictures of the apartments on our website – check them out!
All residents are given a five-hour window to move in and the loading dock, elevator, and moving equipment will be reserved for your exclusive use during this time period. Residents must use the loading dock to move in furniture and other items and must never use the front doors for this purpose unless express permission has been given by the Apartment Manager. Note: Putting things in the Swiss Tower dumpster on the day of your move is not an option for disposing leftover items. Also, please do not move the dumpster as that is safety risk. IMPORTANT: The building is not equipped for Pods so we ask that you not use them. The available move-in times are either a morning move beginning at 8 a.m. and ending at 1 p.m. or an afternoon move beginning at 1 p.m. and ending at 6 p.m. All moves will need to begin promptly at the reserved time in order to ensure completion of the move by the cut-off time. These are the only hours available for moving in unless an alternate begin time is requested and granted by the Housing Office. It is vital that you contact the Housing Office as soon as you have a target move-in date. We will do our best to be flexible but during instances of heavy move-in/move-out periods, we may be unable to accommodate every request that we receive so you’d be wise to have a back-up plan in place! Residents moving out of a Swiss Tower apartment will have priority over residents moving into a Swiss Tower apartment and there will be no Sunday or holiday moves allowed. Please be courteous and do not wait until the last minute to contact us; our number is 214-887-5210 or 800-DTS-WORD ext. 5210 and email is email@example.com.
Each resident will need to come to the Housing Office to sign their lease, pick up keys, and pay the balance of their deposit (holding fee paid is considered part of deposit) plus appropriate rent; this process will take about one hour. The Housing Office will hold two lease meetings each day:
- The morning meeting will begin at 10 a.m. and the afternoon meeting will begin at 3 p.m.
- You must attend one of these meetings on the day that you move into your apartment.
- Residents arriving over the weekend must attend one of the lease meetings on Monday.
The Apartment Manager is Andrew de Kanter. If you need to contact him directly, the office number is (214) 887-5215 or you may send an e-mail to firstname.lastname@example.org.
For Morning Arrivals
The Apartment Manager will be expecting you to arrive promptly at 8 a.m. unless previous arrangements have been made. If you are running late, please contact the Apartment Manager to advise him! Upon arriving to campus, please call the Apartment Manager. If you don’t have a cell phone, there is a tele-entry system next to the pedestrian gate that you can use to call the Apartment Manager. Just scroll through the menu until you find the listing for “Apartment Manager”, call the Apartment Manager through the tele-entry system and he will release the gate for you. When you get to the front doors, you will need to do this procedure again unless the Apartment Manager is there waiting to let you into the building. Once you are inside the building, please proceed to the Apartment Manager’s office which is located on the first floor to the left of the elevators and he will give you instructions on where to park and what to do.
For Late Arrivals
The Apartment Manager will be expecting you to begin moving in promptly at 1 p.m. unless previous arrangements have been made. If you are running late, please contact the Apartment Manager to advise him! Please come to the Housing Office before your move-in block to take care of the paperwork (see above). You may park on the street or in any of the open parking lots on campus while filling out the paperwork. Once that is completed, the Apartment Manager will be contacted and will give you instructions on where to park and what to do.
For Saturday Arrivals
Please follow the morning arrival information above in order to contact the Apartment Manager who will be expecting you promptly at either 8 a.m. or 1 p.m., whichever is applicable, unless previous arrangements have been made. You will need to come to the Housing Office on Monday to take care of the paperwork.