The Administrative Assistant II will assist students in all phases of degree program completion through the specific duties listed.


  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • College degree or sufficient experience.
  • At least two years working with student records or Registrar process or related experience preferred.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.


Records Maintenance:

  • Follow FERPA policies relating to student records.
  • Update student and maintain student records

Registration Processing:

  • Process course registrations
  • Process waiting lists for courses.
  • Process spouse and tuition-free registrations.
  • Register alumni non-degree students.
  • LOA/Withdrawal Processing

Transcript Processing:

  • Monitor and process transcript requests
  • Assist students/alumni with the transcript order process.
  • Process paper transcripts as requested.

Graduation Support:

  • Print diplomas, awards, and certificates and prepare for distribution
  • Assist with all commencement activities.

Office Support:

  • Serve as backup to front desk; answering phone and assisting all office visitors
  • Serve as backup person answering and distributing incoming registrar emails.
  • Assist Registrar and Associate Registrar with various processes, as assigned.

Additional Information

May 15, 2021
Full Time